ENTRANCE/LOCK-OUT POLICY

• Please provide information on how to access the property prior to your scheduled cleaning. You can send your information via text message to our direct text line. (269) 390-4664
• If we’re locked out of the property, we’ll contact the client for an alternative entrance. If none is available on the same day, a Lock Out Fee will be charged to the client’s card to compensate for lost time and schedule gaps.

BREAKAGE OR DAMAGE

• Accidents happen! We will do our best to prevent it. Please make sure to move any expensive, fragile, or precious possessions to a safe place that will not be cleaned or notify us of those items so we can avoid them.
• You will be notified immediately of any incidents that occur while we are on the property. Should you find something after we have left, please report it to us immediately, photograph and save the broken/damaged item(s) for inspection.

PAYMENTS

• We require cards to be placed on file prior to services beginning for prompt payment processing within 24 hours of cleaning. 
• You can change your card on file with advance notice for billing.
• Recurring clients are billed on the first of the month.
• One-time cleans require a 50% deposit.
• We do accept checks at the date of service, please provide the office with instructions on retrieving the payment. Mailed checks need to be received in advance.
• We do not accept cash as payment.
• Interest will be applied to any overdue accounts at a rate of 7%. 
• Where payment hasn’t been received, we reserve the right to add administrative fees, withhold services, documents, and information, and have the right to cease work on your account and terminate the services if payments are unduly delayed. 

CANCELLATIONS

• Please give us up to 72 business hours’ notice of appointment or service cancellation.
• You’re not contracted to ongoing services but are still subject to cancellation fees. 
• If you are a recurring weekly, bi-weekly, or monthly client and cancel within 48 business hours there will be a cancellation fee. 
• Same-day cancellations will have a full-service amount fee. 

PAUSING/SKIPPING/HOLIDAYS

• Our team asks that you give a minimum of 72 hours’ notice to pause/skip services.
• If you’re a weekly, bi-weekly, or monthly client our goal is to find another day within the same week. 
• If you have four or more cleans a week, we will skip the holiday cleaning and still bill for the full amount.

SCHEDULING

• Please allow an arrival window of 30 minutes before or after the scheduled appointment. Example: If your appointment is scheduled for 10:00 a.m., we may arrive between 9:30 a.m. and 10:30 a.m. 

GUARANTEE

• We offer a 100% satisfaction guarantee with every service! You are guaranteed to be happy with your cleaning. Please contact us within 24 business hours so we can make things right!
• Our technicians are not equipped to clean biohazards, pest infestations, or other potentially infectious materials. 

** Services will not be discounted or refunded.

REFERRALS

• Our local business appreciates your support when you refer someone to us and they become a weekly or bi-weekly client. 

WINTER MONTHS

• During winter months all driveways, sidewalks, etc. must be kept clear of snow and ice. Your service may be disrupted if driveways are impassable, or entryways are deemed unsafe.

MAKE READY/VACANT PROPERTY POLICY

• For all make-ready and vacant property cleanings, utilities must be on for safety. Properties must be completely vacant. 
• Entrance and exit details need to be discussed prior to the scheduled cleaning date.
• We will only communicate with the paying client and won’t clean a property under a different name. In case of ownership overlap, we may terminate services and retain the 50% non-refundable deposit to compensate for lost time and scheduling gaps.

DISTRACTIONS

• If distractions affect our technicians’ work, we reserve the right to request additional cleaning time. Distractions can include pets, third parties, unexpected activity, or contractor interference. We’ll make efforts to work around distractions, but if they persist, additional time may be available for purchase or we will adjust our scope of work.

PRODUCTS

• We will provide our cleaning products and equipment!
• Please communicate specific requests to our office before your scheduled cleaning service. Note: If you opt for our technicians to use your products and equipment, we won’t be responsible for any damages, as our technicians aren’t professionally trained to use them.

HOLIDAYS

• We are closed for all services on major holidays including Labor Day, Memorial Day, Fourth of July, Thanksgiving, Christmas, and New Year’s Day. We will contact you to schedule around these days. 

PHOTO POLICY

• For optimal service, we may request non-personal before and after photos, accident reports, or specific details from our technicians to complement your work order. These will be stored in your job file to maintain work integrity. 

RATE INCREASES

• Clean by Design may raise rates with advance notice. We can adjust the scope of work to maintain current rates. Please anticipate an annual rate increase of 2-3% due to rising supply and labor costs.

REVIEWS

• Are you satisfied with your services? Please leave a 5-star Google Review for Clean by Design. If you feel that we did not meet your standards, please reach out to our office to help us provide the five-star rating services you deserve. 

TERMINATION OF SERVICES

• Both the client and Clean by Design can terminate services at any time. Clean by Design may end services if:
  • The job site becomes unsanitary.
  • Client expectations can’t be met.
  • The client requests services beyond our capabilities.
  • The cleaning technician feels unsafe.
  • Frequent cancellations lead to scheduling inconsistencies.

SOLICITING EMPLOYEES

• Clean by Design, MI LLC invests significantly in recruiting and training qualified cleaning technicians. The client agrees not to hire or solicit current or former Clean by Design MI, LLC employees for one year after this agreement ends, without written consent and a $2,500 referral fee. After the fee is paid, Clean by Design MI, LLC is no longer responsible for the referred employee. Breach requires payment within 14 days; failure to pay allows legal action, including monetary damages and injunctive relief.