• We provide trained, insured, and highly vetted professional technicians.
• Technicians complete the approved scope of work and may not alter work orders without office approval.
• We do not clean biohazards, pest infestations, pet waste, or other potentially infectious materials. 

• Please provide entry details (code, key, or lockbox) before your appointment.
• If we cannot access the property, a 100% lockout fee will be charged.
• We’ll contact you for an alternate entry; if none is available, the lockout fee applies.
• Driveways and entryways must be clear of snow and ice for safety during the winter months; otherwise, service could be disrupted.

• Accidents are rare but possible. Move fragile or valuable items before service or notify us to avoid them.
• Report any damage immediately and provide photos. Items must be saved for inspection. 

• A current card on file is required for all residential clients. Payment processes automatically after service.
• One-time cleans require a 50% non-refundable deposit to reserve the appointment.
• We accept checks at service (or mailed in advance). Cash is not accepted.
• Commercial accounts may be billed monthly. Interest (7%) may apply to overdue invoices.
• Late or unpaid balances may incur fees and suspension or termination of services. 

• • 72 business hours’ notice required for cancellations or skips.
  • Canceling within 48 hours may result in a fee; same-day cancellations are charged the full amount.
  • Skipped recurring cleans may result in a $20/week skip fee.
  • Closed on major holidays: New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, & Christmas.

SCHEDULING

• Please allow a 30-minute arrival window before or after your scheduled time.
• Recurring clients are booked on consistent days each cycle. 

• We offer a 100% satisfaction guarantee. Notify us within 24 business hours if you’re unhappy, and we’ll return to make it right.
• Services are not discounted or refunded.

• We provide all cleaning products and equipment.
• If you request use of your own products/equipment, we are not responsible for resulting damage.

• Technicians work best in a clear, distraction-free environment.
• Please keep pets, children, and contractors clear of cleaning areas.
• We reserve the right to adjust time or scope if distractions delay cleaning.

MAKE-READY / VACANT PROPERTIES

• Utilities must be on for safety. Properties must be fully vacant.
• We communicate only with the paying client. Ownership overlaps may result in cancellation and deposit retention.

PHOTO POLICY

• Technicians may take non-personal before/after or incident photos for job records. Files are stored securely.

• Rates may increase with notice; a 2–3% annual adjustment is typical due to rising supply and labor costs.

• Receive $100 off when you refer a new weekly or bi-weekly client.

• Love your service? Please leave a 5-star Google review!
• Not satisfied? Contact our office so we can make things right.

• You can reply to our “cleaning finished” text with your tip amount if you’d like.
• Technicians accept cash tips (no checks or digital transfers).
• Tips are appreciated but never required!

• Clients agree not to hire or solicit Clean by Design employees for 1 year after services end, unless with written consent and a $2,500 referral fee.

• I acknowledge that I have read, understood, and agree to the terms of service with Clean by Design MI, LLC.